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I don't believe in telling other people how to feel- their feelings of anger are valid. But i think the "reaction" is something we can think about. How important is the relationship to the grandma? Are they willing to work through this? That would mean having good communication skills and talking about it, expressing specifically how that was hurtful due to the importance of the hair. And hearing what the grandma has to say. The person who answered above has made a good point that perhaps she didn't understand. But on the other hand, if grandma doesn't care/understand and would do it again, i'm not sure how they can maintain a relationship with grandma.